Bancroft NeuroHealth

  • Case Manager

    Job Locations US-NJ-Mount Laurel
    Requisition ID
    Direct Support Management
    Full Time
  • Overview

    Bancroft is a leading service-provider for those in need of neurological rehabilitation.


    We are looking for motivated Case Manager for our NeuroRehab program, located in Mount Laurel, NJ, that are passionate about providing quality care in a positive and empathetic manner. Our Case Manager must have a strong desire to work with people recovering from traumatic brain injury (TBI), acquired brain injuries and neurological conditions.


    As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone.


    About Bancroft's NeuroRehab Program:

    For those requiring day services and/or supervised living, Bancroft NeuroRehab offers an array of residential group homes and apartments in attractive communities throughout southern New Jersey. Services include customized supervision, access to social, recreational and spiritual activities, behavioral programming and more. We provide transportation to and from day programs, outpatient rehabilitation services, medical appointments and community activities.


    The Case Manager oversees the timely production, implementation and monthly or quarterly reporting on the Individualized Service Plans/IRP for the assigned caseload.


    The Case Manager will ensure that the decisions that affect the overall progression of a case including accessing Bancroft services, family advocacy, conflict resolution, internal transfers, discharge planning, and funding are clearly documented, communicated and carried out according to any applicable regulations and agreements.


    Manage aspects related to individual cases that pertain to access to Bancroft services, family advocacy, conflict resolution, and funding and ensure cases are approached in a thoughtful, holistic manner that reflects Bancroft’s core values.


    Manage the authorization process for services in the pediatric, BNR and residential programs.


    On-going communication with treatment team to ensure services rendered have been authorized.


    On-going communication with treatment team to secure documentation required for the re-authorization process.


    Submit required documentation to the funder as necessary to secure authorizations.


    Track, monitor and review authorizations to ensure submissions for re-authorizations are submitted in a timely manner.


    Support any appeal processes as necessary.


    Maintain accurate records of the concurrent review process; inform the treatment team and Billing Department of the authorization status of each assigned client.


    Communicate with external stakeholders as needed to develop collaborative relationships and clarify expectations.


    Track the timely completion and distribution of monthly, quarterly and annual treatment plan review with the funder, treatment team, and family as required by the funder and program regulations.


    Education & Experience:

    Bachelor’s degree required. Minimum of two (2) years’ experience of related experience in case management and family advocacy required.

    Special Skills:
    Proven ability to effectively communicate both verbally and in written form required.

    Effective and proven ability to prioritize, multi-task; management skills required, as well as flexibility and adaptability.

    Ability to assess situations, problem solve and delegate tasks.

    Effective interpersonal and organizational skills.

    Basic math skills required.
    Operative knowledge of MS Office Word and Excel spreadsheets preferred.

    Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions.

    Minimum 18 years of age required.

    EEO Statement

    Bancroft is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.


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