The Case Coordinator manages assigned caseloads to ensure individuals have timely access to appropriate services, funding, benefits, and resources. This role oversees service authorizations, re-authorizations, eligibility and benefits, insurance issues, and funding for medical equipment and adaptive supports while ensuring compliance with applicable regulations and requirements.

The Case Coordinator collaborates closely with individuals, families, guardians, residential teams, treatment teams, external case managers, funders, and internal departments to coordinate services, resolve barriers, and support continuity of care. Responsibilities include maintaining accurate electronic records and documentation, managing service utilization, coordinating admissions and transitions, and ensuring annual plans and required documentation are completed accurately and on time.

The position also serves as a resource to program managers and staff, provides training as needed, and assists with resolving issues that may affect an individual's access to services, health, safety, and overall well-being. The Case Coordinator is expected to maintain strong knowledge of funding requirements, Bancroft policies and procedures, and applicable state regulations while demonstrating professionalism, confidentiality, ethical conduct, collaboration, and respect for the dignity and rights of those served.

Education & Experience:  Bachelor’s degree required.  Minimum of two (2) years’ experience of related experience in case management and family advocacy preferred.

Special Skills:

Proven ability to effectively communicate both verbally and in written form required.  Effective and proven ability to prioritize, multi-task; management skills required, as well as flexibility and adaptability. Ability to assess situations, problem solve and delegate tasks. Effective interpersonal and organizational skills. Basic math skills required. Operative knowledge of MS Office Word and Excel spreadsheets preferred.  Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions. Minimum 18 years of age required.

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.  

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential.  To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law. 

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