Job Title: Total Rewards Coordinator
Department: Accounting
Reports To: Total Rewards Manager
Direct Reports: N/A
FLSA Status: Non-Exempt

The Total Rewards Coordinator serves as a resource to employees and managers regarding benefits eligibility,
coverage options, compensation-related inquiries, and policy interpretation. This role is responsible for processing
employee benefit enrollments, changes, and supporting compensation-related activities, with a focus on accuracy,
compliance, communication, and employee education. The Coordinator facilitates benefit training sessions,
including group and virtual formats, and plays a key role in annual Open Enrollment activities. Additionally, this
role provides administrative support for compensation programs and partners with HR, payroll, and leadership to
ensure alignment across total rewards. The Total Rewards Coordinator also oversees and administers leave-related
processes, contributing to the overall efficiency, compliance, and cost-effectiveness of Leave Administration.

• Manage benefits enrollment and issue resolution by collaborating with vendors and internal stakeholders to address escalations, ensure accurate processing, and resolve complex eligibility, billing, and enrollment discrepancies.
• Serve as a resource on employee benefits for employees and managers on plan design, eligibility, coverage options, and policy interpretation, ensuring compliance with COBRA, HIPAA, ERISA, and internal policies.
• Serve as a resource for questions regarding benefits, compensation, policies, and programs; assist with communications, training sessions, and education for Open Enrollment, performance reviews, and other total rewards initiatives.
• Oversee benefits compliance activities, including ACA tracking, eligibility audits, plan documentation, and vendor data management, ensuring accuracy and timely submissions.
• Identifies missed benefits deductions and ensures timely collection of unpaid benefits premiums.
• Assist with tracking and reporting leave information; serves as a key resource for employees and managers on leave policies, procedures and processes.
• Tracks and adjusts leave time for accrual and pay purposes; reports state leaves to the appropriate agencies.
• Interacts regularly with Payroll to ensure accurate documentation of timecards during LOAs and proper tracking of monthly leave hours.
• Collect, validate, and analyze compensation and benefits data; prepare regular and ad hoc reports to support budgeting, market benchmarking, internal audits, and total rewards decision-making.
• Validates compensation initiatives are being managed appropriately by program.
• Serves as liaison between internal and external stakeholders.
• Maintains current knowledge of federal and state laws and regulations related to leave management, including FMLA, ADA, disability benefits, workersʼ compensation, and return-to-work requirements.
• Assists with new hire enrollments and qualifying life events (QLEs).
• Prepares and completes employment verifications, medical support notices, Medicare support notices, and other verification requests as needed.
• Ensures proper triage and documentation of relevant materials to the TPA.
• Responds promptly and professionally to customer service inquiries via ticketing system, phone, and email.
• Documents and maintains administrative procedural materials for assigned benefits processes.
• Performs other duties as assigned.

Education

High school degree accepted; Bachelor's degree preferred.

Experience

3 years of prior Benefits Administration experience or related field is required.

Special Skills

Proficiency with Microsoft Excel, Word, Power point or Google App equivalent programs.

Teamwork and collaboration-orientated, with the ability to work independently.

Ability to manage multiple tasks, operate within tight deadlines, and escalate issues as necessary.

Self-motivated and results driven.

Experience with UKG or similar Human Resources Information Systems.

Valid driverʼs license required with no provisional restrictions.

Minimum 18 years of age required.

Salary range - $28.85 – $34.13

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.  

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential.  To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.