The Employee Relations Advisor  is a senior-level HR professional responsible for leading HR-related investigations with objectivity and sound judgement. Serving as a trusted advisor, this role partners closely with the HR team, Legal, and business leaders to ensure the execution and ownership of investigating Employee Relations concerns,  providing consultation and guidance to both managers and employees. This role requires a strong blend of HR expertise,  strong investigatory acumen, and exceptional communications skills.

Essential Responsibilities

Organization-wide Expectations

1. Abides by Bancroft’s Code of Ethical Conduct (“the Code”) , Mission Statement, Vision Statement and Core Values in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations.
2. Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements.
3. Maintains effective verbal and written communications with colleagues, individuals we serve, and their family members and/or guardians when applicable.
4. Willingly and effectively cooperates with Bancroft, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other licensing or state agencies or local municipalities in any inspections and investigations, upon request.
5. Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons, threats, bullying or intimidation.
6. Reports any actual, potential or perceived  violations to the appropriate individual as soon as it becomes known.
7. Follows all laws, regulations, Bancroft policies and procedures, and  acknowledges the Code is a condition of my employment with Bancroft. Understand that I may seek advice or additional information from my supervisor, any other manager, Human Resources, the Corporate Compliance and Privacy Officer, or contact the Bancroft Compliance Hotline at any time for any compliance questions or issues.
8. Reports discrimination, unfair treatment, abuse or neglect, workplace safety issues that have not been addressed with supervisor, manager, Human Resources, Compliance Officer or anonymously report concerns via the Compliance Hotline.
9. Maintains levels of supervision as defined in behavior plans; e.g., Individual Program Plan (IPP),  Individual Rehabilitation Plan (IRP), Individual Education Plan (IEP), Individual Service Plan (ISP), etc., when applicable.

Education 

Experience

Special Skills

Other Requirements

All team members are required to complete and clear a criminal background check, including but not limited to the following: post-offer physical assessment, central registry check, child abuse check, fingerprinting, sanction screening (Exclusion Checks),  and drug test, per current legal requirements, licensing guidelines and Bancroft policies and procedures upon hire, randomly  and at defined intervals. Bancroft will conduct criminal background checks every two years and central registry checks twice a year during your employment and pre-employment sanction screening and monthly sanction screening post- employment. All team members must have a current driver’s license (if applicable for role) and a  driving record not exceeding 5 points.

Required Behavioral Competencies   

Compassion

Expressing kindness, caring and a willingness to help others. 

Help others feel valued and support a sense of belonging. Show interest and concern for others with whom you work, serve or support. Offer support when a colleague is in need without being asked. Listen openly, non-defensively, and without judgment when someone is sharing an opinion, concern or issue. Be available and supportive to others. Create an environment where different ideas and experiences can be shared openly by team members without fear of criticism or retaliation. Show empathy to colleagues, families’ and individuals  when dealing with difficult situations. Explain the “Why” to everyone involved when a treatment is being recommended. Be conscious of your own blind spots or unconscious bias.

Accountability

Accepting responsibility for personal behavior and actions. 

Consistently come to work when scheduled and be on time.  Keep your promises and other commitments. Follow-through to completion when accepting responsibility for something. Meet deadlines and follow-up to ensure others do the same. Ensure team member concerns are heard, responded to, and addressed appropriately. Follow all policies and procedures. Use the employee escalation and appeal process when your immediate supervisor can not satisfactorily address a workplace issue or concern. Attend meetings, education and other events you signed up for and communicate if your plans change. Come to meetings on time and be prepared to actively participate. Own issues or challenges by finding things within your control that can help.

Respect

Showing care about the feelings and well-being of others. 

Treat everyone fairly; the way they would want you to treat them. Get to know the individuals supported, families and colleagues for the person they are; introduce yourself and engage in meaningful conversations. Show support for all individuals we encounter (team members, those we serve, family members, etc.), learn their names and how to pronounce them, and respect their right to choose their pronouns and use the ones they use for themselves. Keep conversations constructive, focused on common ground, and solutions to problems. Be attentive to others’ cultures, beliefs, opinions and backgrounds and adapt as needed to the extent they align with Bancroft’s Core Values. Make sure individuals  have a choice in how they spend leisure time. Ask individuals  or families, “What matters to you?” Value differences as opportunities to learn and grow.  Welcome and introduce others, and help make them feel they belong. Celebrate and/or acknowledge the successes and milestones of others. Meet people where they are; open yourself up to others’ points of view and perspectives. Focus on the topic of the meeting without distractions of devices or other work.  Offer individuals served and colleagues opportunities for choices and to have a say in things that relate to them. Be aware of email etiquette (respond timely, use words as you would in person, and don’t forget “please” and “thank you”).                                                                          

Empowerment

Becoming strong and confident, especially in controlling one’s life and claiming one’s rights.

Take initiative to pursue needed improvements (See it – Own it – Solve it – Do it). Provide opportunities for others to expand their involvement and personal or professional growth.  Ask colleagues to represent you at meetings when you are not available. Collaborate with others to be inclusive in problem-solving and decision-making. Support individuals  in making their own decisions rather than deciding for them or telling them how to decide. Make decisions that fall within your responsibility. Effectively delegate to others and support their decisions. Report things that are a concern or do not appear to be appropriate. Find ways to help individuals served learn and grow in everything they do. Freely share ideas or suggestions. Be inquisitive, ask questions, and offer support. Develop the courage to take personal risks when needed to support each other and the organization’s success. 

Safety

Protecting self and others from danger, risk or injury.

Be aware of safety in all home, school and work environments, and make immediate corrections when needed. Follow all safety procedures and reporting requirements, even when stress is high and time is short. Proactively de-escalate behaviors whenever possible and appropriate. Remain competent in all safety techniques.  Provide and support a psychologically safe work environment. Immediately report concerns when things don't seem right. Clean up spills, and don’t leave them unattended. Take the initiative to understand service and behavior plans, goals, etc. Make sure treatment goals are aligned with evidence-based practices. Address unsafe conditions without waiting to be asked. Ensure supplies are replenished before they are depleted.

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.  

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential.  To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.