Leads the strategic direction, daily operations, and continuous improvement of the Human Resource Information System (HRIS) to support organizational goals. Oversees system upgrades, data integrity, reporting, and cross-functional collaboration to ensure efficient delivery of HR technology solutions. Partners with key stakeholders to align HRIS initiatives with business needs, enhance user experience, and drive data-informed decision-making.

• Directs the daily operations, maintenance, and optimization of the HRIS to ensure system performance, user accessibility, and alignment with organizational goals.
• Leads the planning, review, testing, and implementation of system upgrades, patches, and enhancements in coordination with IT and system vendors.
• Develops and maintains HRIS strategies, policies, and procedures that align with industry standards, organizational priorities, and evolving technology.
• Collaborates with internal stakeholders, including HR, IT, and business leaders, to assess system needs and ensure infrastructure capacity supports current and future requirements.
• Ensures data integrity by overseeing testing of system changes, validating data inputs and outputs, and identifying opportunities for process improvements.
• Designs and delivers HR metrics, dashboards, and predictive analytics to inform business decisions, identify workforce trends, and measure key performance indicators.
• Uses reporting insights to develop hypotheses and propose solutions that address workforce challenges and support strategic objectives.
• Partners with Training and Operations teams to ensure end-users are educated and equipped to use HRIS systems efficiently and effectively.
• Manages vendor relationships, negotiates service-level agreements, and monitors contract compliance to ensure timely and effective product delivery and support.
• Researches and applies new technologies, innovations, and best practices in HR systems to continuously enhance system functionality and user experience.
• Oversees the implementation of HR automation initiatives and system enhancements, ensuring alignment with business needs and timelines.
• Establishes and monitors customer satisfaction metrics to evaluate HRIS service delivery and identify opportunities for continuous improvement.
• Must have experience with UKG 
• Recommends changes to policies, processes, or technologies based on data insights, user feedback, or strategic priorities.

• Bachelor’s degree required.
• Three plus years of management experience
• A minimum of 10 years of experience in HRIS or HR Technology experience is required
• Prior experience with UKG Pro is required.
• Experience with systems administration, reporting, data analysis, and integrations preferred. 

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.  

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