Director of Quality Management

Job Locations US-NJ-Cherry Hill
Requisition ID
Corporate and Support Services
Full Time


Are you looking for a new professional challenge? Do you want to build a fulfilling career with real purpose? Join Bancroft, one of the region’s largest nonprofit human services organizations. Here, you’ll be supported by coworkers who are committed to one another, and who strive toward one mission and purpose.

We provide a full continuum of highly effective services — for people of all ages and every level of abilities — based on best practices and scientifically proven techniquesOur services include special education, vocational training, supported employment, structured day programs, group home and apartment programs both on-campus and in the community, short-term behavioral stabilization services for children, and in-home and outpatient rehabilitation services.

As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone.


Bancroft is currently seeking a Director of Quality Management to join our team in Cherry Hill, NJ! 


The Director of Quality Management oversees and ensures compliance with all accreditation and licensing standards imposed on the organization. Develops and implements systems to ensure all problems or potential problems are addressed quickly and resolved according to policies and procedures to include oversight of the investigation process. Develops, implements, and monitors performance improvement measures to ensure quality programs organization wide.



  • Collaborates with the Executive team members to establish and monitor the organizations approach to performance improvement. Ensures that all respective departments and programs participate in performance improvement activities. 
  • Recommends clinical and administrative systems changes, when necessary, to improve outcomes or performance. 
  • Works with Executive Team members to effectively operationalize organizational goals and objectives as they pertain to compliance and quality standards. 
  • Fiscally responsible for managing the Quality Management budget to ensure effective daily operations. 5. Oversees the operations of Central Records. 
  • Oversees the organization’s centralized incident management functions and independent investigations to ensure ongoing conformance to regulatory expectations (including Delaware and Pennsylvania where applicable) regarding these functions. 
  • Coordinates the risk management function of the organization, ensuring adequate training and quality control; as well as identifying and eliminating potential and actual conflicts of interest. 
  • Counsels management to ensure that operating practices conform to sound risk management principles.
  • Maintains sensitivity to situations, policies and practices within organization relative to persons supported with the potential to lead to legal claims or litigation; provides guidance to all levels of management for handling such problems or situations. 
  • Required to perform other duties, special assignments and projects, as assigned. Remains flexible and adaptable in work schedule as defined by organizational needs. 
  • Abides by the Bancroft’s Mission Statement, Vision Statement, Core Values, Philosophy of Care and Code of Ethics in promoting behavioral norms, establishing relationships and providing guidance in decision-making situations.
  • Remains current with required training certifications, meets state-regulated licensing and regulatory  accreditations, and adheres to mandatory requirements.
  • Maintains effective verbal and written communications with colleagues, those supported, and their family  members and/or guardians when applicable.


Bachelor’s Degree required; Master’s Degree preferred in Human Services or a related field.  



Minimum of three years of experience in healthcare administration. Knowledge of accreditation and licensing standards. Prior experience with performance improvement processes and outcome management systems required.


Special Skills:
The ability to be a proactive leader who can build consensus across an organization; must be a decisive leader with a high degree of accountability and performance orientation; requires a management style that can engage and build relationships on multiple levels across an organization; Must have a high degree of integrity with a strong mission orientation consistent with Bancroft vision, mission and objectives. 

EEO Statement

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.  


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